Returns/Refunds
We accept returns within 30 days of your delivery date. We will gladly refund the purchase price minus a shipping charge recovery fee. This fee is whatever it cost us to get the returned item to your shipping location. All returns must be pre-arranged with us and include an RMA number. You can either call us at 301-760-7611 or send an email to info@walltowallstorage.com to obtain your RMA number and the correct "return to" address. Shipping, handling, and order processing charges (if any) are non-refundable. If your order shipped by LTL common carrier freight service (large truck) then all the actual associated freight charges for your order will be deducted from your refund. This is also true for orders shipped from our partner Sublime Kitchen/ Ulti-MATE Garage Cabinets, Inc which includes any Ulti-MATE cabinet line sold on our website regardless of the shipping method they used. The original packing material must accompany all returns. When you return an item please indicate the reason for the return. You may want to insure your return; we cannot be responsible for lost or misdirected returns. You are responsible for the shipping cost back to us. All Items must be returned freight pre-paid in original packaging in "Like New, Sell-able Condition". If the item you are returning was received as defective then we will either replace the defective part or refund your purchase price once returned. Defective items are not subject to the restocking charge. Your RMA number is valid for 30 days after it is issued. Please make sure your returned items are received by our warehouse before your RMA number expires so you can receive your refund. Items returned on expired RMA's will not receive a refund. Different products originate from different locations, so please contact us before making a return so we can provide you the correct return "ship to" information. No returns are allowed on any type flooring product, clearance, or special order items. Sorry, but no credit can be given for any item shipped back without prior notification and RMA number. On Ulti-MATE cabinet orders if you place an order and then refuse the shipment or make a return and where there is no damaged goods involved you will be responsible for all shipment costs both to and from plus a 25% restocking fee. This is an Sublime Cabinet/Ulti-MATE Garage Policy that we must follow as all these type items go directly back to their warehouse. Any order that originally shipped from and needs to be returned directly to the manufacturer will be subject to that manufacturer's particular return policy (Ulti-MATE & Triton Products).
To make a return contact us:
We can be reached via e-mail at info@walltowallstorage.com (preferred method)
You can reach us by telephone at 301-760-7611 or 1-888-753-3440.
Our dedicated fax number is 301-685-3983.
Our postal address is:
PO Box 219
Monrovia, Maryland 21770
Damaged Products
The majority of product damage occurs during transit. It is a rare event but unfortunately it can happen from time to time. The individual freight carrier will provide compensation for damages that occur in this manner. Freight damage and all claims will be made directly with the carrier through us so we can replace or refund your order. Always inspect your packages when they arrive and point out any noticeable damage to the driver, take pictures, and make a note of such on his paperwork. Retain a copy for your records. Open all boxes and make sure there is no hidden damages. Take pictures of all damaged items and save any boxes and items that show shipping damage in case further inspection is required by the shipper's claim agent. Forward all evidence obtained to us immediately in order for us to file your claim with the carrier. Any damage must be reported to us within 48 hours of delivery. If you are not present during delivery, call the carrier and notify them of the damage immediately. The UPS number is (800) PICK-UPS. Give them the tracking # for identification. If damage is due to a reason other than shipping, we will replace the damaged item or issue a refund upon return of the damaged item. This replacement offer does not apply to any damage resulting from improper storage, improper installation, misuse, or abuse by the purchasing party and the damage must be reported to us within 48 business hours of receipt of goods..
Canceled Orders
An order may be canceled provided that the order has not yet shipped or otherwise been processed. All cancelled orders that have already been processed by your credit card company are subject to a 3.0% cancellation fee as we no longer get the transaction fees they charge refunded to us. Once an order has been shipped it cannot be canceled but you may return your items using our return policy shown above. Any order that includes Installation services by Wall To Wall Storage may be canceled within 72 hours of signing of Installation contract without any penalty or charge.
